FREQUENTLY
Asked

All payments are processed securely through Shopify. We do not store your card details. Shopify is PCI DSS compliant.

Once your order ships, you will receive a tracking email with your carrier and tracking number. You can also log into your account to view order status.

We stock XS through XXL across all core products. Some limited drops may have restricted size runs — always check the product page for current availability.

Care instructions are printed on the inside label of every garment and listed on each product page. As a rule: cold or warm machine wash, turn inside out, avoid tumble drying heavyweight pieces.

Core styles are restocked periodically. Limited drops are not restocked once sold out. Sign up to the newsletter to be first notified of restocks.

We accept returns within 30 days of delivery, provided items are unworn, unwashed, with original tags attached. Sale items are final sale. To start a return, contact returns@farcross.com.

Yes, exchanges are processed as a return and new order. Please initiate your return first via returns@farcross.com and place a new order for your preferred size.

UK and Europe: 2–5 business days. Canada and North America: 3–7 business days. International (including Nigeria, Australia, UAE): 5–12 business days. All orders ship with tracking.

Yes. Free standard shipping on all orders over CA$150. Orders below this threshold are charged a flat rate at checkout.

Yes, we ship worldwide including Nigeria. International shipping rates and estimated delivery times are calculated at checkout.